V-Assist

VAssist logo: light blue cloud with 'VAssist' text and a light blue headset to the right on a transparent checkerboard background.
Menu

Drive Efficiency and Productivity In Your Business With V-ASSIST

  • Industry Trained, HIPPA Certified, Instant Efficiency
  • Dedicated Support, Scalable Solutions
  • Book More Appointments, Retain More Clients
  • Full-Time Support, Part-Time Costs
Let’s talk about your business needs

Customer Care Support Services

The image shows a light blue icon of two stylized human figures with three small circles above them, placed next to a light blue circle containing a clock. The background is white.

Clinic Receptionist

A person standing behind a desk, with a circular head and a rectangular counter, a smaller circle near the person at desk level.

Appointment Setter

The image shows a blue icon of a stylized person standing next to stacked horizontal lines, resembling a list or a grid. It conveys a concept of user, profile, or organizational structure.

Record Management

The image shows a light blue icon on a white background: a human head silhouette wearing a headset, with a magnifying glass near the ear. This suggests ideas like support, analysis, or customer service.

Customer Support

20 Years of Expertise in Supporting Medical Aesthetics and Healthcare Medspas

The image shows a woman in an office setting wearing a headset with a microphone, smiling at a laptop. Background includes a window and

Optimize Your Operations

Streamline day-to-day tasks with our expert virtual assistants, allowing you to focus on core business activities. From managing schedules and emails to handling administrative responsibilities, we ensure your operations run smoothly and efficiently.
Learn More

A row of four customer service agents wearing white shirts with headsets and microphones. The three in the foreground are typing on keyboards, with the first (from the right) being a fair-skinned woman with auburn hair, the second a fair-skinned woman with light brown hair, and the third a man with gray hair wearing a gray shirt.

Cut Operational Costs

Reduce expenses related to in-house staffing, such as salaries, benefits, and office space, by outsourcing to our skilled virtual team. Our flexible and affordable service packages ensure you only pay for the hours and services you need.
Learn More

wo women work at a shared desk in an office. One sits at a computer typing while the other stands behind, looking at the screen. The person at the computer wears a blue shirt and headphones; the standing person wears a light blue button-down shirt. The office features exposed brick and large windows, with another coworker in the background.

Enhance Patient Care

Focus on what matters most—your patients. With V-Assist managing administrative tasks, booking appointments, handling inquiries, and managing records, you can spend more time delivering quality care and building stronger relationships with your patients. Our team is trained to support patient care through efficient service and timely communication.
Learn More

Group of five diverse call center agents standing in a line, wearing headsets with microphones and business-casual attire, smiling at the camera.

Grow Your Practice

By freeing up your time from non-core tasks, you can dedicate more effort to expanding your business, engaging with more clients, and enhancing your services. Our remote staffing solutions enable you to scale without the overhead of full-time, in-house employees.
Learn More

At V-Assist, we prioritize your unique needs and offer a comprehensive suite of services designed to enhance your efficiency and support your growth in the medical and aesthetics industries:

Three call center workers at desks wearing headsets and using laptops: an Asian woman in a white shirt in the foreground, a Caucasian man with a shaved head in a blue shirt in the middle, and an Asian man in a white t-shirt in the background.
The image shows a blue square icon with a white silhouette of a person wearing a headset and microphone. This clearly represents customer support or a call center.

24/7 Nurse Support

Our registered nurses and healthcare professionals deliver expert support that enhances your operations and improves patient outcomes.

A photo of a young woman wearing a headset with a microphone, working at a desk. She is dressed in a gray plaid blazer and appears to be speaking into the microphone. The background is a plain white wall with a pinned document.
The image shows a light blue icon: two hands clasped together to form a heart shape. The fingers interlock to create the bottom point of the heart, with a white background.

Virtual Assistants

Enhance operational efficiency by streamlining tasks and saving valuable time, allowing you to concentrate on core business activities. Our virtual assistants help boost productivity and ensure seamless day-to-day operations, enabling you to provide better service and achieve your business goals more effectively.

A photo of a professionally dressed man wearing a headset with a microphone. He stands near a whiteboard and a large window, wearing a gray blazer over a white shirt. The whiteboard is partially visible on the left, and the window on the right is covered by a sheer black curtain. The scene suggests an office or presentation setting.
The image shows a square, light-blue icon featuring a white silhouette of a person in profile facing left, wearing a headset that covers the ear.

Specialist Support

Access experts to improve staff knowledge, boost engagement, and enhance team capabilities for better overall performance.

Learn More

Our Story

Our journey began like many other businesses—years of experimentation, learning, and refining to discover what truly works. From launching a media agency to running the prestigious My Face My Body Awards for medical aesthetics and developing our virtual events and training platform, V-Unite, we faced one recurring challenge: the need for skilled resources to allow us to focus on our core business objectives.

As business owners, it’s easy to get immersed in every aspect of operations, often losing sight of the bigger picture. We found ourselves struggling to balance business operations with personal and family responsibilities. It was during this challenging period that V-Assist was born.

Recognizing the growing demand for skilled remote staff, we sought to address the unique challenges businesses were facing, ensuring seamless communication and sustained productivity. What began as an internal solution quickly became a dedicated service for medspas and clinics across New Zealand, Australia, and the United States.

At V-Assist, we offer personalized support and customer care services specifically tailored to enhance the efficiency of your clinic. With a deep understanding of the medical aesthetics industry, we are committed to providing customized solutions that empower you to succeed in an ever-changing landscape.

Learn More
A group of about 14 people posing indoors behind a wooden table set with glassware, in a private dining area with a dark green paneled wall and framed pictures.

Our Services

We offer customized remote staffing solutions tailored to your unique needs.

wo women work at a shared desk in an office. One sits at a computer typing while the other stands behind, looking at the screen. The person at the computer wears a blue shirt and headphones; the standing person wears a light blue button-down shirt. The office features exposed brick and large windows, with another coworker in the background.
The image shows a light blue icon of two stylized human figures with three small circles above them, placed next to a light blue circle containing a clock. The background is white.

Clinic Receptionist

We manage all your calls, including after-hours and during breaks, ensuring you never miss a message.

A woman in the foreground wearing a headset is writing on a document clipped to a clipboard. A man in the background is typing at his computer. Both sit at desks with monitors and office chairs in a modern, bright office setting.
A person standing behind a desk, with a circular head and a rectangular counter, a smaller circle near the person at desk level.

Appointment Setter

We efficiently book new patient appointments, reschedule follow-ups, and handle cancellations

The image shows a woman in an office setting wearing a headset with a microphone, smiling at a laptop. Background includes a window and
The image shows a blue icon of a stylized person standing next to stacked horizontal lines, resembling a list or a grid. It conveys a concept of user, profile, or organizational structure.

Record Management

We maintain patient records and medical needs using EMR for streamlined and effective support.

Medium shot of a smiling Asian woman wearing glasses and a headset, seated at a desk in an office. She has long dark hair and wears a light blue striped shirt. A keyboard and notebook are in front of her. Another person with a headset is blurred in the background, along with shelves, plants, and decor, contributing to the office environment.
The image shows a light blue icon on a white background: a human head silhouette wearing a headset, with a magnifying glass near the ear. This suggests ideas like support, analysis, or customer service.

Customer Support

We deliver friendly and accurate information about your services for every inquiry.

Our Mission

Our mission is to connect businesses with top-tier talents, enabling them to achieve their goals and drive success. With deep gratitude for our Filipino roots, we aim to honor them by showcasing our nation’s talent and capabilities to the world.
At our core, we are committed to building lasting relationships based on trust, integrity, and excellence in service, ensuring that every interaction with our company is positive and rewarding.

Our Happy Customers

Logo reading “DR. LANNA AESTHETICS” with a stylized face and flowing hair mark to the left.
Logo reads “The Skin Lab Professional Skincare” with a light blue cursive script for “Skin” and thin sans-serif for the other words; background is a checkerboard transparency pattern.
Logo with a red abstract S shape on the left and the word “pacific” in black, followed by “CONSULTANCY” in dark red on a transparent background.
Text reads “MY FACE MY BODY” with a stylized silhouette of a face and upper body between “FACE” and “MY”.
Logo shows a circular emblem with the letters "DA" on the left, followed by the text "DESTINATION AESTHETICS" and a smaller line "MEDICAL SPA" beneath, with horizontal lines on both sides.
Logo reads “THE MEDICAL BUSINESS ACADEMY” in large black sans-serif text on a transparent background.
Logo shows a blue circular brush mark on the left and the text “AESTHETIC NEXUS” to the right on a transparent background.
Logo shows a water droplet icon above the word “TEOXANE” in uppercase letters on a transparent background
Logo shows the word “Dermapenworld” with blue text and a small ™ mark on a transparent background.
Logo shows the word “ethos” in a large, elegant font with “AESTHETICS + WELLNESS” below in a smaller sans-serif font on a white background.
Logo for Jan Marini Skin Research. The word "JAN" in teal cursive sits above and to the left of bold black letters "MARINI." Below, in smaller gray capital letters, reads "SKIN RESEARCH." The background features a gray-and-white checkerboard pattern.
Logo for Device Technologies. A purple abstract mark sits to the left of bold, uppercase text "DEVICE TECHNOLOGIES" with a gray-and-white checkerboard background.
Logo for StepForward Podiatry. A blue stylized footprint sits to the left of the text "STEPFORWARD PODIATRY" in uppercase letters. The background is a light gray and white checkered pattern.
“ASTANZA” (Astanza) with a triangular, gradient-marked icon to the left and bold text to the right.
The MedShift logo featuring a graphic of connected blue circles on the left and the word "MEDSHIFT" in blue text on the right.
beher-logo-black
Step Forward Podiatry
☆ ☆ ☆ ☆ ☆
Device Technologies
☆ ☆ ☆ ☆ ☆
Jan Marini Skin Research
☆ ☆ ☆ ☆ ☆
Dr. Lanna Aesthetics
☆ ☆ ☆ ☆ ☆

No matter which timezone you're in, we've got you covered.